Introducing Otoq: AI-Powered Customer Engagement for SMBs

Today we're excited to launch Otoq — an AI-powered customer engagement platform built specifically for e-commerce stores and small businesses. We believe every business deserves the same caliber of AI support that enterprise companies enjoy, without the enterprise price tag or months of setup.

Why We Built Otoq

Small business owners wear many hats. Answering the same customer questions over and over — shipping times, return policies, product details — eats into time that could be spent growing the business. Hiring a full support team is expensive. Existing chatbot solutions are either too basic (rigid decision trees) or too complex (requiring developers and months of integration).

How It Works

Otoq takes a different approach. You train your AI agent by simply pointing it at your website URL or uploading your documents. Our system automatically crawls, chunks, and embeds your content so the agent can answer questions accurately using your actual business data.

• Create an agent and customize its personality and welcome message
• Add knowledge sources — website URLs, PDFs, text content
• Copy a single script tag and paste it into your website
• Your AI agent is live, handling customer questions 24/7

Key Features

Otoq comes packed with everything you need out of the box:

• RAG-powered responses — answers grounded in your actual business data, not hallucinations
• Automatic lead capture — email, phone, and name extraction from conversations
• Human handoff — seamless escalation when the AI can't help, with email notifications
• Sentiment analysis — know how customers feel about their interactions
• Analytics dashboard — track conversations, resolution rates, and trends
• Multi-agent support — create different agents for different websites or use cases
• Customizable widget — match your brand colors and personality

Start Free Today

Otoq's free plan includes 50 conversations per month — enough to see real results before committing. Paid plans start at just $19/month with the Micro plan. Sign up at getotoq.com and have your first AI agent live in under 5 minutes.